How can I make a payment for my order on fredshero.com?
You can conveniently pay for your order on fredshero.com using PayPal, Visa, Mastercard, American Express, or Discover cards.
Can I make changes to my order after it has been placed?
Changes to your order can be made provided the item has not been shipped. Please contact our customer service team to confirm the status of your order.
Where can I find information about the order I placed?
Upon placing an order, you will receive an email containing comprehensive details such as item prices, order number, and shipping charges.
Do you offer worldwide shipping?
Yes, we ship globally, excluding Israel, Russia, and APO/FPO addresses. For any inquiries, feel free to reach out to us at contact@fredshero.com.
Is online ordering secure?
Absolutely. To ensure the security and privacy of your order, we utilize SSL encryption. Payments are processed securely through PayPal, a trusted and reliable service provider.
What is the estimated delivery time for my order?
Orders are typically delivered within 3-8 business days. Should your order exceed this timeframe, please contact our customer service team for assistance.
Can I return or exchange the light if it doesn’t work?
Absolutely. We offer a 30-day return policy, allowing you to exchange or return your order if it doesn’t meet your expectations.
How should I care for my lamp?
To keep your lamp in good condition, dust it regularly with a soft cloth or duster. Clean the lampshade according to its material—fabric shades can be vacuumed, while glass or metal ones should be wiped with a damp cloth. Always check the bulb and use the correct wattage to prevent overheating. Protect the power cord by avoiding bends, twists, or heavy foot traffic. Lastly, use the right cleaning products—wood bases need polish, while glass can be cleaned with a glass cleaner.
Do you provide discounts or promotions?
Yes, we offer various discounts and promotions throughout the year. Be sure to sign up for our newsletter to stay updated on the latest deals and offers.
Does Fredshero.com have physical retail stores?
5556 Lake Shore Village Circle, Lake Worth, FL 33463, USA. This is our online store address.
How can I apply my coupon code during checkout?
Simply enter your coupon code in the designated field during the checkout process.
Do I need to pay for return courier charges?
No, we offer free return shipping as part of our service. There are no charges for return or exchange courier services.