Refund Policy

At Fredshero, your satisfaction is our top priority. If you’re not completely happy with your hoodie purchase, we’re here to help. Please read our Refund Policy carefully to understand your rights and our process.

Eligibility for Refunds

You may request a refund if:

The hoodie arrives damaged, defective, or is the wrong item.

You received the wrong size due to a fulfillment error.

Your package is lost in transit and confirmed undelivered.

You return the item within our eligible return window.

Note: To be eligible for a refund, the item must be unused, in its original packaging, and returned in resellable condition.

Non-Refundable Situations

We do not offer refunds for:

Change of mind or if you ordered the wrong size without checking the size chart

Custom-made, personalized, or final sale items

Items returned outside the return window

Products showing signs of wear, damage, or washing

Refund Request Timeframe

You must submit your refund request within 30 days of receiving your order.

To start the process, please email contact@fredshero.com with:

Your order number

A clear description of the issue

Photos of the product (if damaged or defective)

Our team will review your request and respond within 24 hours.

Refund Process

If your request is approved:

You’ll receive a return shipping label (if applicable).

Once we receive and inspect the returned item, we will process your refund.

Refunds will be issued to your original payment method within 5 – 7 business days.

Note: Refund timelines may vary depending on your bank or payment provider.

Shipping Costs

Original shipping charges are non-refundable unless the return is due to our error (wrong or damaged item).

Return shipping is free for approved refund cases due to our fault.

If the return is voluntary (e.g., wrong size ordered), return shipping costs may be deducted from the refund.

Late or Missing Refunds

If you haven’t received your refund after 5 – 7 business days:

Check your bank account again

Contact your credit card company or payment provider

If still unresolved, please contact us at contact@fredshero.com

Exchanges

If you’d like to exchange your hoodie for a different size or color, please refer to our Exchange Policy or contact our team for assistance.

Questions?

Our customer service team is here to help.

Email: contact@fredshero.com

Address: 64 Eton Road, Hayes, England, UB3 5HS

Fredshero is committed to providing high-quality, comfortable, and stylish hoodies – and backing them with a fair and easy refund policy.