At Fredshero, we strive to ensure customer satisfaction with our high-quality lamps. If you are not completely satisfied with your purchase, we offer a hassle-free refund policy under the following conditions:

1. Eligibility for Refund

You may request a refund if:

  • The item arrives damaged or defective.
  • You receive the wrong item.
  • The product does not match the description on our website.
  • You return the item within 30 days of receiving it (unused and in original packaging).

2. Non-Refundable Items

We do not accept refunds for:

  • Items that have been used or damaged due to customer mishandling.
  • Custom or personalized lamps.
  • Clearance or final sale items.

3. How to Request a Refund

To initiate a refund, please follow these steps:

  1. Contact us at contact@fredshero.com within 30 days of receiving your order.
  2. Provide your order number, a brief description of the issue, and attach clear photos of the product.
  3. Our team will review your request and respond within 24 hours.
  4. If approved, you will receive further instructions on how to return the item.

4. Refund Processing

  • Refunds will be processed within 7 business days after we receive and inspect the returned item.
  • The refund will be issued via your original payment method.
  • Shipping fees are non-refundable, except in cases where we sent the wrong or defective item.

5. Exchanges

If you prefer an exchange instead of a refund, please let us know, and we will do our best to accommodate your request.

6. Contact Us

For any questions or refund-related inquiries, please contact our support team at:

Email us: contact@fredshero.com

Phone: +1 (810) 537-2180

Support Time: Mon – Fri, 9:00 AM – 5:00 PM (EST)

Address: 5556 Lake Shore Village Circle, Lake Worth, FL 33463, USA